Returns & Exchanges

At HBO Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Please note that certain limited-edition collectibles and digital downloads are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely pack the merchandise in its original packaging, ensuring all tags and inserts are included before sealing the box.

• 4.
  Receive Your Refund

  Drop off your package at any authorized shipping location; your refund will be processed to the original payment method within 7-10 business days of receipt.