Frequently Asked Questions
Everything you need to know about shopping with HBO Shop.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.
Can I track my shipment?
Yes, once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, HBO Shop ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature, Monday through Friday from 9:00 AM to 6:00 PM EST.